Terms & Conditions

• You must be at least 18 years old and legally capable of entering into contracts under Indian law.
• You must provide accurate information at signup and keep it updated. One person or business, one account.
• Creators must complete verification (PAN and bank account) before receiving any payout. Brands may be required to complete business verification before posting briefs or funding deals.
• You are responsible for keeping your login credentials safe and for all activity on your account.

HyperUGC is an online marketplace that connects brands with content creators. We are an intermediary: the contract for any deal is between the brand and the creator. We are not a party to that contract, not an employer of creators, not a talent agency, and we do not guarantee any particular volume of work, results, or campaign performance. Creators are independent service providers, not employees or agents of HyperUGC.

• A brand posts a brief (or invites a creator directly). Creators apply or accept.
• Before work starts, both sides agree a locked spec: deliverables, price, deadline, number of revisions and usage rights. The locked spec is the reference document for the whole deal, including any dispute.
• The brand funds the full deal amount up front. Work is not expected to begin until funding is confirmed.
• The creator delivers through the platform by the deadline. The brand may request revisions within what the locked spec allows.
• The brand has 5 days from delivery to approve or raise a dispute. If the brand does neither, the delivery is treated as approved and payment is released automatically — this protects creators from ghosting.
• After release, both sides may leave a review. Reviews must reflect a genuine, completed deal.

• All payments are processed by our RBI-authorised payment aggregator partner. When a brand funds a deal, the money is held in escrow accounts maintained by that partner under the RBI's Payment Aggregator guidelines until the deal completes. HyperUGC never holds user funds itself.
• Payouts to creators are initiated on approval (or auto-release). Standard payouts are free and typically reach the creator's bank within 3 business days; an optional paid instant payout is available (see Pricing & Fees).
• Our commission and applicable taxes are deducted at release — see the Pricing & Fees page for exact numbers.
• Taxes: as an e-commerce operator we deduct TDS under Section 194-O of the Income-tax Act on payments to creators (reflected against your PAN in Form 26AS), and collect GST TCS where applicable. Creators remain responsible for their own income tax; brands and GST-registered creators are responsible for their own GST compliance. We generate an invoice record for every completed deal.
• Paying or attempting to pay off-platform for a deal initiated on HyperUGC (circumvention) is a violation of these terms and forfeits all payment protection.

• The creator owns the content they make until they are paid. On full release of payment, the brand receives the usage rights specified in the locked spec (for example: organic social use, paid ads, duration, platforms). If the spec is silent, the brand receives a perpetual licence for its own marketing use, and the creator retains the right to display the work in their portfolio.
• Creators must deliver original work, must have rights to everything in it (music, footage, people appearing in it), and must not infringe anyone's intellectual property.
• By posting content on HyperUGC (profiles, portfolios, briefs), you grant us a non-exclusive licence to display it on the platform and in reasonable promotion of the platform.

Paid brand content is advertising. Creators must comply with the ASCI Guidelines for Influencer Advertising and the Consumer Protection Act, 2019 — including clearly labelling paid content (e.g. #ad, #collab, or the platform's native paid-partnership tag) and not making false or unsubstantiated claims about products. Brands must not ask creators to skip these disclosures; such a request has no effect, and the creator must disclose anyway.

• Circumventing the platform to avoid fees on deals initiated here.
• Fake reviews, fake followers or engagement, or misrepresenting your identity, metrics or business.
• Content that is unlawful, defamatory, obscene, hateful, or that promotes regulated goods in violation of Indian law and advertising codes.
• Harassment or abuse of other users or our team.
• Interfering with the platform's operation, scraping, or attempting unauthorised access.

Cancellations and refunds are governed by our Refund & Cancellation Policy. If a delivery is disputed, our team reviews the evidence from both sides against the locked spec and decides whether the payment is released, partially released, or refunded. That decision determines only what happens to the funded amount on our platform; it does not prevent either party from pursuing remedies available under law.

You may close your account at any time; deals already funded must first complete or be cancelled per the refund policy. We may suspend or terminate accounts that violate these terms, applicable law, or that create fraud or safety risk — with notice where practicable. Amounts already funded for genuine deals remain protected and are resolved per the refund policy even if an account is suspended.

The platform is provided "as is". To the maximum extent permitted by law, we are not liable for the conduct, content or performance of brands or creators, for indirect or consequential losses, or for loss of profits or data. Our total aggregate liability to you for any claim is limited to the platform fees you paid us in the six months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under Indian law.

You agree to indemnify us against claims arising from your content, your breach of these terms, or your violation of law or third-party rights — including IP infringement claims over delivered content and claims arising from missing advertising disclosures.

We may update these terms as the product and the law evolve. For material changes we will give notice by email or in-app before they take effect; continuing to use the platform after that constitutes acceptance.

• These terms are governed by the laws of India. Courts at Varanasi, India have exclusive jurisdiction, subject to any mandatory consumer-law rights you have.
• Grievance Officer (under the IT Rules, 2021): Saksham Nagar, sakshamnagarpm2054@gmail.com, Mahamanapuri Colony, near ITI BHU, Varanasi 221005, Uttar Pradesh, India. Complaints are acknowledged within 24 hours and resolved within 15 days.
• See also the Privacy Policy and Pricing & Fees.