Legal · HyperUGC
Refund & Cancellation Policy
Last updated: 3 July 2026 · Operated by Bluesail Exim Private Limited
HyperUGC deals are digital services — nothing ships, so there is no shipping policy. What matters is when a deal can be cancelled and what happens to the money the brand has funded. The rules below apply automatically to every deal; the locked spec agreed between brand and creator can only add to a creator's protection, never remove a brand's refund rights described here.
1. Before a creator accepts the deal
A brand can cancel a funded brief or direct offer at any time before a creator accepts it. The full amount is refunded — no questions, no fees.
2. After acceptance, before delivery
- If both sides agree to cancel, the brand receives a full refund.
- If the brand cancels one-sidedly after the creator has demonstrably started work, our team may allocate a fair portion of the funded amount to the creator for work completed, based on evidence, and refund the rest.
- If the creator cancels or becomes unresponsive, the brand receives a full refund, and the cancellation is recorded on the creator's profile stats.
3. Missed deadlines
If the creator misses the deadline in the locked spec without an extension agreed in the deal thread, the brand may cancel for a full refund or agree to a new deadline.
4. After delivery — approval, revisions and disputes
- The brand has 5 days from delivery to approve, request revisions (within what the locked spec allows), or raise a dispute. Doing nothing counts as approval and the payment releases to the creator.
- A dispute must point to specific gaps between the delivery and the locked spec. Our team reviews the spec, the delivery, and the deal thread, and decides: full release to the creator, partial release with partial refund, or full refund to the brand.
- Once payment has been released to the creator, the deal is complete and no refund is possible through the platform. Choose the dispute window, not after.
- Subjective taste ("I just don't like it") is not by itself grounds for a refund if the delivery meets the locked spec — this is exactly why the spec is locked before work starts.
5. How refunds are paid
- Refunds go back to the original payment method via our payment partner.
- We initiate refunds within 48 hours of the decision; the money typically reaches the brand's account in 5–7 business days, depending on the bank or card network.
- For full refunds under sections 1–3, the entire funded amount is returned. Payment-gateway charges, where non-recoverable from the gateway, may be deducted only on brand-side one-sided cancellations.
- Our platform commission is never charged on refunded amounts — we earn only on completed deals.
6. Escalation
If you believe a cancellation or dispute was decided wrongly, escalate to our Grievance Officer: Saksham Nagar, sakshamnagarpm2054@gmail.com. Complaints are acknowledged within 24 hours and resolved within 15 days. See also the Terms & Conditions.